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Help Center

FAQ

Sizing & fit

Who are Olwen sunglasses made for?

Olwen makes quality XL and XXL sunglasses for larger heads and wider faces at accessible prices. Wide frames, flexible arms and spring hinges help reduce pressure at the temples.

Should I choose XL or XXL?

Choose XL if regular frames feel slightly too small. Choose XXL if you need substantially more width. Compare the product measurements with a comfortable pair you already own.

How should I measure my sunglasses?

Measure a comfortable pair from hinge to hinge across the front. Compare its frame width, lens width and temple length with the diagram on the product page.

Products & lenses

Are Olwen sunglasses polarized?

Olwen offers both polarized and non-polarized sunglasses. Check the exact current product page to confirm polarization and lens material.

Are all Olwen sunglasses UV400?

Yes. All Olwen sunglasses provide UV400 protection.

Are blue-light glasses suitable for outdoor use?

No. Olwen Anti-Blue Light Computer Glasses are designed for indoor screen use and are not UV400 sunglasses.

Is a protective case included?

Yes. A protective hard case is included with every pair.

Prescription lenses

Can I order prescription lenses?

Eligible product pages show a prescription-lens option. Custom prescription orders normally take 10–15 business days. Because the lenses are made to order, the prescription lenses and the frame supplied with them in the same order are final sale, except when the prescription was made incorrectly or the sunglasses arrived damaged. Contact support@olwensunglasses.com for review and resolution.

Can an outside optometrist fit prescription lenses into an Olwen frame?

Possibly, depending on the exact frame and prescription. Ask a qualified optometrist to confirm compatibility before purchase. Once a frame has been altered or fitted with third-party lenses, it is not eligible for return unless the issue existed before the alteration.

Shipping & orders

Where do you ship?

Olwen ships worldwide with tracking and insurance. International rates and delivery estimates are shown at checkout.

How long does US delivery take?

Most non-prescription US orders arrive in 3–5 business days. Standard shipping is $4.95, Priority is $10.95, and orders over $75 ship free. If a non-prescription US order has not arrived within two weeks, email support@olwensunglasses.com with your order number.

How can I track my order?

Use the tracking link in your dispatch email. For order-specific help, email support@olwensunglasses.com with your order number.

Returns & refunds

What is your return and exchange policy?

Non-prescription items in original condition may be returned or exchanged within 30 days of receipt. Submit your request through the returns portal. Return labels are free for eligible US orders; non-US customers pay return shipping. Custom prescription lenses and the frame supplied for those lenses in the same order are final sale, except when the prescription was made incorrectly or the sunglasses arrived damaged. Contact support@olwensunglasses.com for review and resolution.

When will I receive my refund?

Approved refunds are sent to the original payment method within 14 days after the return is received and inspected. Your bank may need additional processing time.

Discounts & warranty

Do you offer a discount?

Buy More, Save More applies automatically when more than one eligible pair of sunglasses is added to the cart, including different styles.

Is accidental damage covered?

An optional lifetime accidental-damage warranty is available in the cart. Each warranty may be used for one claim only. To make a claim, email support with your order number and a short description of the damage.

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