Help Center
FAQ
Sizing & fit
Who are Olwen glasses made for?
Olwen makes XL and XXL eyewear for larger heads and wider faces. Wide frames, flexible arms and spring hinges help reduce pressure at the temples.
Should I choose XL or XXL?
Choose XL if regular frames feel slightly too small. Choose XXL if you need substantially more width. Compare the product measurements with a comfortable pair you already own.
How should I measure my glasses?
Measure a comfortable pair from hinge to hinge across the front. Compare its frame width, lens width and temple length with the diagram on the product page.
Products & lenses
Are Olwen sunglasses polarized and UV400?
Yes. You can choose from both polarized and non-polarized options. All our lenses come with UV400 protection, blocking 99–100% of UVA and UVB light.
Are blue-light glasses suitable for outdoor use?
No. Olwen Anti-Blue Light Computer Glasses are designed for indoor screen use and are not UV400 sunglasses.
Is a protective case included?
Yes. A protective hard case is included with every pair.
Prescription lenses
Can I order prescription lenses?
Eligible product pages show a prescription-lens option. Custom orders normally take 10–15 business days and are final sale.
Shipping & orders
Where do you ship?
Olwen ships worldwide with tracking and insurance. International rates and delivery estimates are shown at checkout.
How long does US delivery take?
Most non-prescription US orders arrive in 3–5 business days. Standard shipping is $4.95, Priority is $10.95, and orders over $75 ship free.
How can I track my order?
Use the tracking link in your dispatch email. For order-specific help, email support@olwensunglasses.com with your order number.
Returns & refunds
What is your return and exchange policy?
Non-prescription items in original condition may be returned or exchanged within 30 days of receipt. Submit your request through the returns portal. Return labels are free for US orders; non-US customers pay return shipping.
When will I receive my refund?
Approved refunds are sent to the original payment method within 14 days after the return is received and inspected. Your bank may need additional processing time.
Discounts & warranty
Do you offer a discount?
Code HH56 gives 10% off. Eligible multi-pair discounts are applied automatically in the cart. Checkout confirms the final price and offer eligibility.
Is accidental damage covered?
An optional lifetime accidental-damage warranty is available in the cart. To make a claim, email support with your order number and a short description of the damage.