Refund policy

Returns, Exchanges & Refunds

Eligible non-prescription sunglasses and blue-light glasses in original condition may be returned or exchanged within 30 days of receipt.

Start a return or exchange through our returns and exchanges portal.

Return labels are free for eligible US orders. Customers outside the US are responsible for return shipping. A return label is confirmed only after the request is accepted and the label is generated.

Prescription orders

Custom prescription lenses and the frame supplied for those lenses in the same order are final sale, except when the prescription lenses were made incorrectly or the sunglasses arrived damaged. Contact support@olwensunglasses.com for review and resolution.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method within 14 days after the return is received and inspected. Your bank or card issuer may need additional time to post the credit.

Late or missing refunds

If an approved refund has not appeared, first check your account and then contact your bank or card issuer. If it is still missing, contact support@olwensunglasses.com.