Get a FREE replacement if you accidentally break your shades, for example, by dropping them or sitting down on them. The warranty has no deadline. One warranty covers one pair.
FREQUENTLY ASKED QUESTIONS
SUNGLASSES
Why OLWEN? What makes you different from any other sunglasses company?SIZE AND FIT
What size are your frames?
To make shopping easy for you, we indicate precise dimensions on each product's page.
What if the sunglasses don't fit me? Or suit my face shape?Â
We understand the challenges of buying sunglasses online, and even though we try and make the process as simple and informative as possible we know you may be fearful of buying our sunglasses without trying them on first.
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SHIPPING AND DELIVERY
If you haven't received your order within two weeks, let us know by contacting us at support@olwensunglasses.com
Do I have to pay for shipping?
The shipping fee within the US is $4.95 for Standard and $9.95 for Priority. However, the shipping is absolutely FREE on all orders over $75. Shipping costs to other countries varies.
DISCOUNTS
Does quantity discount (BUY MORE SAVE MORE) apply only when I buy the same style of sunglasses?No. You receive quantity discount on any combination of models or styles available in the store. Quantity discount is applied automatically when you add more than one item into your cart.
Can I use a coupon code on top of the automatic quantity discount?Yes, simply enter your coupon code at checkout.
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RETURNS
Do I have to pay for returning my items or you cover that?
We’ve made returning easy! We provide free return labels for all US orders so that you do not have to worry about paying return fees. To receive a free return label, simply contact us at support@olwensunglasses.com.